ICST PROGRAMS:
Payments made within the first 30 days of enrollment are fully refundable.
If refunds are requested after the first 30 days after initial purchase, all monies paid will be credited towards future sandtray trainings with the facility.
ALL OTHER TRAINING PROGRAMS:
Refunds are available until 30 days prior to the date of the training.
If refunds are requested after this 30 day window, payment will be credited towards future trainings.
All inquires about refunds and cancellations should be directed to support@southernsandtray.com
GRIEVANCE POLICY:
The Southern Sandtray Institute is fully committed to complying with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content, and in the treatment of attendees.
While we go to great lengths to assure fair treatment for all and attempt to anticipate problems, we recognize that complaints will arise. When problems do present themselves, we will attempt to alleviate complaints as quickly as possible.
Complaints relative to a speaker, contents of instructional materials being presented, an individual educational style being utilized, or facilities where a training is held should be addressed with Amy Flaherty, Director of the Southern Sandtray Institute, who will attempt to resolve the matter as expeditiously as possible.